a hand with a pen over a table covered in paper

Privacy Policy

Introduction

Adelaide and Hills Bookkeeping Pty Ltd ("we", "us", "our") is committed to protecting the privacy of individuals' personal information. This Privacy Policy outlines how we manage personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

‍

1. Collection of Personal Information

We collect personal information that is necessary for us to provide our services. The types of personal information we may collect include:

Names
Email addresses

This information is collected through our website contact form and through the use of Google Analytics.

‍

2. Use and Disclosure of Personal Information

We will use and disclose personal information for the primary purpose for which it was collected, including:

Providing our bookkeeping services
Responding to inquiries and providing information about our services
Analyzing website usage through Google Analytics

We will not disclose personal information to third parties without consent, unless required by law.

‍

3. Data Quality

We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date.

‍

4. Data Security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorized access, modification, or disclosure. This includes implementing security measures such as encryption, secure servers, and access controls.

‍

5. Openness

This Privacy Policy is available on our website. On request, we will provide further details about how we manage personal information.

‍

6. Access and Correction

Individuals have the right to request access to their personal information and to request its correction if it is inaccurate, out-of-date, incomplete, or misleading. Requests should be made in writing to our Privacy Officer at the contact details provided below.

‍

7. Identifiers

We do not adopt, use, or disclose government-related identifiers (such as Tax File Numbers) as our own identifier.

‍

8. Anonymity and Pseudonymity

Where possible, individuals have the option of not identifying themselves or using a pseudonym when dealing with us. However, this may limit the services we can provide.

‍

9. Cross-border Disclosure of Personal Information

We may disclose personal information to overseas recipients for the purposes of cloud storage and web hosting. We take reasonable steps to ensure that any overseas recipients do not breach the APPs.

‍

10. Sensitive Information

We do not collect sensitive information unless it is necessary for our services and consent has been provided, or it is required by law.

‍

11. Complaints

If you have any concerns or complaints about the way we manage your personal information, please contact our Privacy Officer. We will consider your complaint and respond to you within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

‍

12. Google Analytics

We use Google Analytics to collect information about website usage to help us improve our services. Google Analytics uses cookies to collect this information. The data collected is anonymous and does not identify individual users. You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

‍